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Viable is an AI-powered platform that provides instant, accurate, and data-backed insights for every team. With Viable, you can go beyond sentiment analysis and get a weekly report of the most important compliments, complaints, questions, and requests sorted by volume and urgency. The platform includes unlimited seats and integrations at every tier, and you just need 500 datapoints to get started. Viable is SOC 2 Type 2 certified, and the quality of their report analysis and text generated by GPT-4 is so high that it's difficult to distinguish from that written by a human.

viable Features

  • AI-powered analysis: Viable offers AI-powered analysis that goes beyond simple summarization and generates true analysis, providing creative, reliable, and deeply perceptive reasoning over multidimensional data. The reports are filled with deep analysis and actionable insights that are difficult to distinguish from those written by a human.
  • Customer feedback analysis: Viable helps companies leverage customer feedback to deliver exceptional experiences. The platform offers instant, accurate, data-backed insights for every team, allowing them to track changes based on their real-world actions. The themes covered include Compliments, Complaints, Questions, and Requests, which are sorted by volume and urgency.
  • Multiple integrations: Viable integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, app stores for product reviews, and many more. Users can also add data from virtually any source via Zapier and even import CSV files.
  • Unlimited seats and integrations: The platform includes unlimited seats and integrations at every tier, no matter the size of the company. Users just need 500 datapoints to get started.
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