AgentGPT by Level AI is an intelligence system designed to enhance the performance of contact center agents and QA teams. It offers real-time conversation monitoring and assistance, customizable scorecards integrated with AI analytics, and real-time knowledge support. The platform provides deep conversation understanding and rich enterprise integrations, empowering QA teams with 3x better call selection and 5-10x faster reviews.
Level AI Features
- Coverage and Quality of Feedback: Provide the right amount of coverage for agents, from 1% to 100%
- Real-time Conversation Monitoring and Assist: Access deep conversation understanding and rich enterprise integrations
- Real-time Knowledge Support: Support agents with the right answers from across the enterprise
- Customizable Scorecards with AI Analytics: Review, score, and analyze agent performance with an integrated AI-driven QA flow
- Empower QA Teams: 3X better call selection, 5-10X faster reviews
- AI Reviews Interaction Performance: For key business scenarios
- Real-time Answers: For customer questions from across the enterprise stack
- Integrated QA Process: Custom scorecards and AI analytics in one view
- Multiple Integrations: Connect Level AI to your current solution
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