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Kaizan is a conversation intelligence tool that helps businesses increase revenue and improve client service. It uses advanced language models to extract key tasks and actions needed for client success, populating client work streams with summaries of conversations, next steps, risks, and opportunities. Kaizan also provides an unbiased view of what's happening across your client portfolio, expert tips on managing client relationships, and a guide to onboarding new client service team members.

Kaizan Features

  • Conversation Intelligence: Kaizan uses advanced language models and conversation intelligence to extract key tasks and actions to enable client success. It populates client work streams with summaries of conversations, next steps, and risks and opportunities to assist the team with client retention and growth.
  • Client Health Monitoring: Kaizan provides an unbiased view of what's really happening across the client portfolio by identifying what topics are being talked about. It also analyses the sentiment to determine if it's up or down.
  • Expert Series: Kaizan offers an expert series on topics such as stakeholder mapping, onboarding new client service team members, and emotional intelligence.
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