Introducing SupportGPT™, the generative AI that helps support teams provide top-tier service while cutting costs. Forethought's platform uses Large Language Models and fine-tunes them on your own data to streamline the entire support ticket lifecycle. Resolve simple cases instantly, triage and route high-priority inquiries, and empower customers to self-serve. From E-commerce to SaaS to FinTech, Forethought's generative AI platform helps companies maximize ROI and do more with less.
Forethought Features
- Ticket Lifecycle Management: Streamline the entire support ticket lifecycle on one generative AI platform.
- Solve: Instantly resolve common tickets to save support costs and boost CSAT.
- Triage: Predict, prioritize, and route complex or high-priority inquiries to the right agent.
- Assist: Empower customers to self-serve and enable agents with the context they need to provide fast resolutions.
- Discover: Unlock proactive insights to improve customer support.
- Industries: Forethought's generative AI platform helps companies maximize ROI across various industries such as E-commerce, SaaS, and FinTech.
- Resource Hub: Access resources to grow your knowledge.
- Integrations: Connect Forethought's platform with your support platforms.
- Conversational AI: Learn the basics of conversational AI technology.
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