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Brainfish is an AI-driven customer service platform that provides instant and accurate answers to customer questions about your content, using your help articles to contextualize information and enhance the support experience. With fast onboarding, article builders with suggestions, and the ability to automate over 50% of all support requests, Brainfish saves countless hours while providing immediate customer answers. Brainfish also offers smart article suggestions to help elevate your content game, discover untapped customer needs, and write in any language. Brainfish integrates with a range of popular help desk software and is easy to use and migrate to.

Brainfish Features

  • AI-driven customer service platform: Brainfish uses machine learning algorithms to analyze customer queries and provide instant responses based on the context and intent of the question.
  • Fast onboarding: Onboard in under 5 minutes using your work email and easily add new and existing articles.
  • Automate over 50% of all support requests: Brainfish can answer a wide range of customer service queries, including product information, troubleshooting, and account support, and is also able to handle complex queries and provide personalized responses.
  • Instant customer answers: Customers can effortlessly access immediate answers to their queries without spending hours poring over product documentation.
  • Write more helpful articles: Elevate your content game with smart article suggestions to build accurate, informative, and clear documentation.
  • Discover untapped customer needs: Unlock valuable insights into customer gaps by identifying what topics are in demand and which ones need improvement.
  • Write in any language: Brainfish enables you to write content in any language to support a global team.
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