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Collab.com offers contact center software solutions for businesses of all sizes. Their platform is powered by artificial intelligence and provides omnichannel management of voice, video, email, instant messaging, and social media in one interface. They also offer self-service via IVR and bots, advanced reporting features in real-time, quality monitoring with speech analytics, voice and screen recording, and intelligent routing. Collab integrates seamlessly with leading CRM solutions and offers an intuitive and graphic tool for designing IVRs. They also offer AI-powered flows with self-learning capabilities and sentiment analysis for valuable insights.

Collab.com Features

  • Cloud Contact Center: Next-generation contact center powered by AI with omnichannel management of voice, video, email, instant messaging, and social media in the same interface.
  • Self-Service: IVR and bots for easy self-service.
  • Advanced Reporting: Real-time reporting features for quality monitoring with speech analytics and voice and screen recording.
  • Intelligent Routing: AI-powered intelligent routing for better customer experience.
  • CRM Integration: Seamlessly integrates with leading CRM solutions and offers an omni-channel contact management system with interaction history for every client.
  • Design IVRs: Intuitive and graphic tool for designing IVRs with self-learning capabilities.
  • Sentiment Analysis: Analyzes recordings and speech to extract valuable insights for better CX.
  • Live Agent Assistant: Empowers agents with intelligent live agent assistant.
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