Caffeinated CX is an AI autofill tool that helps customer support teams solve tickets 10x faster. It offers 24/7 AI availability, faster response and resolution times, and on-brand responses. Teams using Caffeinated can see an average 37% reduction in full resolution times. The AI is specifically trained on each company's knowledge center and previous answers to tickets, ensuring accurate responses. Caffeinated can work across channels and in over three dozen languages. It offers clear CX insights and guarantees to 10x customer support efficiency or your money back.
Caffeinated CX Features
- 24/7 AI Availability: AI autofill tool for solving customer support tickets faster.
- Faster response time: 59% faster response time and 45% faster resolution time.
- On-brand responses: 100% on-brand responses to maintain consistency.
- Cross-channel support: Multichannel capabilities across email, chat, and SMS.
- Empowering not replacing your team: Teams using Caffeinated see an average 37% reduction in full resolution times.
- Guaranteed Faster Full Resolution Times: Built to improve response time to customer support tickets.
- Pay for Usage: Priced based on usage, with no annual contracts or price per user.
- Intelligently Tag Conversations: Tagging tickets based on customer issues and sentiment.
- Continuously Learns and Improves: AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more.
- Clear CX Insights: Understand full resolution times, average first response times, and more.
- Work Across Languages: Supports over three dozen languages.
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