Aide is an intelligent tool that helps streamline your customer service operations. With its automated tagging feature, it accurately identifies contact reasons and labels conversations, reducing repetition and turnaround time. Aide also pre-emptively surfaces solutions for each issue based on what the user is asking, automates mundane tasks, and allows your team to focus on what truly matters. Its knowledge management system keeps all response templates and processes neatly organized and accessible. Aide's machine intelligence augments human work, giving you the tools to understand and shape the world around you.
Aide Features
- Integrations: Aide integrates with Front, Zendesk, and Chrome for seamless use.
- Semantic Analytics: Aide's Semantic Analytics allows users to see how topics and contact reasons shift over time based on customer's underlying intents.
- Active Learning: As user data grows, the precision of Aide's models grows as well.
- Automated Tagging: Aide's models identify contact reasons with high accuracy and label conversations.
- Knowledge Surfacing: Aide pre-emptively surfaces solutions for each issue based on what the user is asking.
- Organize and share knowledge: Keep response templates and processes neatly categorized and accessible.
- Customer Lifecycle: Get the full picture of interactions with every customer throughout history.
- Install Aide: Install Aide Knowledge on Tap to access every bit of knowledge your organization has for quick resolution.
- Reduced Repetition: Automate mundane tasks to reduce repetition and turnaround time.
- Smooth Onboarding: Aide helps agents become effective and self-sufficient from day one.
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